Returns & Exchanges "Start a Return Now"
Need to return your order? No Problem We will make it right! To qualify for a return, you must initiate a return request within 7 days after receiving your order, and items must be received back to us within 7 days after receipt of your return shipping label. Your items must be sent back with original receipt from Stop Staring! in original wrapping, unworn, have all original tags attached, be buttoned/zipped and right side out.
For international orders, please view our International Return Policy
Please read through our Returns Policy, and pick one of our 3 easy options. Here are your options:
Receive a Stop Staring Gift Certificate for the amount of your return, that you can use toward your next purchase, and use the supplied return label upon receiving your authorized return
- From the day you receive your order you have 7 days within which to initiate a return for store credit, and you must ship it back to us within 7 days, to qualify for store credit.
- Store credits and bonuses and are not redeemable for cash.
Need a different size, color, or pattern? We're happy to exchange as long as the item is still in stock.
- You also may exchange the item for a different item of equal or greater value. If the new item is of a greater value you will be required to pay the difference before we can ship you your exchange
- Currently, we are only able to process exchanges for domestic (US) customers.
- Exchanges are free use the return shipping label we email you upon authorized return with your package.
Receive a refund back to your original payment method, minus a 10% Restocking fee and minus the cost of the shipping label when you use our return shipping label upon approved authorized return. The restocking fee and shipping fee will be deducted from your refund total at the time your return is processed. Your refund will be applied to your original payment method minus the fees.
- We can only issue a refund to the original payment method used, there are no exceptions.
- Your items must be sent back with original receipt from Stop Staring! in original wrapping, unworn, have all original tags attached, be buttoned/zipped and right side out.
- Upon approval of you Return request and you have been sent your return label you have 7 days to send us back your return. If the item has not been sent back to us within this time frame your return will only be eligible for store credit. and the store credit policy will then take effect.
Items Not Eligible for Refund or Store Credit
- All Items marked as final sale.
- All Dresses Marked down to $75 or Under.
- All Custom Made items or custom color/fabric items.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns sent back after the 7 day window.
- Shipping charges, except in cases where we have made a shipping error.
Items Eligible for Store Credit Only
All Regular Priced Items are Eligible for Store Credit.
Items returned Damaged, visibly worn or Missing Tags will be charged a 15% restocking fee plus the cost of the shipping label when using our return label shipping fee.
How do I return an item I received as a gift?
If you received an order from Stop Staring as a gift, you can still return it. We'll issue you a store credit for the amount of the returned item(s) to your account. (No Refunds)!
What happens if I return an item that I bought on sale or used a promo code on?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
What if there was something wrong with my order?
Call us right away and speak to James, Monday – Friday 9am- 4pm Pacific Standard Time at 213-627-1480 EXT 302. Or by email at firstname.lastname@example.org