Please review the following frequently asked questions before emailing. We hope that it is helpful. For further help that isnt covered here please email firstname.lastname@example.org.
Where can I purchase items from the Catalog that are not in the online shop?
If you have received a catalog and would like more information about where to get these items please call us or email us and our friendly staff can help with finding which store is carrying that item in stock.
Call: Toll Free in the USA 844-685-1586 or 661-750-4268 (Monday-Friday 10am-4pm)
Do you ship internationally, and if so how long does it take and what is the cost?
Yes we do ship internationally (Worldwide). You can get a detailed break down on our Shipping & Returns page.
If I purchase something and it does not fit, can I exchange it for a different size?
Yes you can exchange it for a different size as long as we have it in stock. You can get a detailed return policy in our orders, returns, and policies section. For help on sizing see the next question. View return policy on our Shipping & Returns page.
I'm not sure what size to order.
Please reference the size chart on the product detail page, under the product description. If you need further help choosing your size, feel free to email us your measurements. We are more then happy to help you order the right size. Also, make sure to read the dress description because it can give helpful information. Information such as fabric (stretchy or non stretchy), or if the style ran big or small.
I can't seem to order my size in the item Id like to purchase.
This means that your size is out of stock. If your size is listed and there is a preorder date listed in the description, this means you can preorder it. See preorder information on the next question.
How long do preorder items take to ship out?
Preorder items can take 4-8 weeks to ship out. Each style has its own delivery date, please refer to it in the dress description. You will receive an email when your backorder ships out. We recommend placing preorders rather than waiting, because the preorders can sell out before the style even comes in stock. We do charge your card at the time you place the order. If you order something else that is in stock, it will ship out right away. Please see the pre-order section for more details on pre-orders.
If I need something by a certain date, can I pay for express shipping?
Yes we offer many shipping methods. It is noted in our Orders, returns, and policies sections. Please note that your order must be placed by 1pm on business days to ship within the next or same day (domestic orders only!). Visit our Shipping & Returns page for details.